Key Highlights

1. Simplified Policy Communication:

   • Transformed complex legal and operational guidelines (e.g., complaint handling, return policies, labor laws) into clear, actionable steps using icons, flowcharts, and color-coded sections.

   • Highlighted critical rules (e.g., “Always accept returns with a receipt”) with bold visuals for quick reference.

2. Customer-Centric Service Guidelines:

   • Illustrated step-by-step workflows for handling complaints, exchanges, and repairs, emphasizing Mister Minit’s “Customer First” philosophy.

   • Included real-world scenarios and scripts (e.g offer solutions to empower employees).

3. Health, Safety & Compliance (HMS):

   • Designed infographics for safety protocols (e.g., fire drills, equipment handling) and workplace ergonomics.

   • Summarized legal obligations (e.g., Norwegian Arbeidsmiljøloven) with simple checklists (e.g., “Daily Store Safety Inspection”).

4. Employee Growth & Engagement:

   • Added interactive sections like “Ideas for Improvement” and “Product Knowledge Quizzes” to encourage initiative.

   • Featured inspirational quotes (e.g., “The customer isn’t dependent on us—we depend on them!”) to reinforce culture.

5. Brand-Aligned Design:

   • Used Mister Minit’s signature colors (blue/orange) and playful yet professional aesthetic.

   • Incorporated custom illustrations (e.g., keys, tools) to reflect the brand’s services.